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How CCaaS is Transforming Customer Support in the Design Industry

How CCaaS is Transforming Customer Support in the Design Industry

Customer service is a very fundamental part of the design industry, as this drives customer satisfaction and therefore future success. The design firm, however, struggles with complexity in questioning, slow responses, and fragmentation of channels of communication. Cloud Contact Center as a Service (CCaaS) now comes in, offering advanced tools like AI and omnichannel communication. …

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Stretch Pro Font

Stretch Pro Font: Free Download

Stretch Pro Font is best-suited for projects that require a specific tone and impacts a designer’s work on the project significantly. In branding, graphic design as a whole, and especially the typography of a business, effective communication of a brand’s essense, desire, and attention from audience is crucial. Stretch Pro Font is the typeface of …

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Maintain Brand Integrity with Workforce Management Call Center

Maintain Brand Integrity with Workforce Management Call Center

How does a brand remain consistent when a customer has several interactions in one day with various agents? A company’s brand is not a logo it’s the voice, values, and experiences delivered. Call centers are the frontline of customer engagement, which means WFM ensures consistency is delivered. Without strategic WFM, a brand would lose customer …

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5 Ways Call Center Software Boosts Your Brand’s Reputation

5 Ways Call Center Software Boosts Your Brand’s Reputation

What makes your customers loyal? Every interaction impacts your reputation, and in a digital world where service is more important than ever before, it goes a long way in building consumer confidence. And what influences decisions in the age of online review and social media? Customer experience. Modern call center software enables companies to meet …

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